Send More Invitations to an Active or Completed Poll

If a poll didn't reach the sample size you wanted, or if you want a new wave of responses on a completed poll, you can send more invitations to the same target group without creating a new poll. Vottiv tracks each wave as a separate cohort, so you can compare how attitudes shift over time.

When Can You Send More Invitations?

You can boost a poll in either of these states:

• Active — Still collecting responses. A boost adds more invitations to the same in-flight poll.

• Completed — Reached its sample size or wound down. A boost re-opens the poll for new responses and resets the completion timer.

Polls that were cancelled can't be boosted, and neither can polls that haven't launched yet (drafts and polls awaiting payment). If you need to reach the same audience after cancelling a poll, create a new poll targeting the same group.

There's one more requirement: the target group must still contain voters who haven't been invited to this poll yet. Each voter can only ever receive one invitation per poll, so once every eligible voter in the group has been invited, the poll can't be boosted again — the modal will tell you, and the Send button is disabled. To gather more responses at that point, create a new poll or expand the target group so it includes new voters.

How to Send More Invitations

1. Open the poll from Portal → Polls.

2. Click Send More Invites.

3. Review the voter pool breakdown (more on this below).

4. Use the slider to choose how many additional invitations to send (up to the remaining pool size or 50,000). If 100 or fewer voters remain, the slider is replaced with a note and all remaining voters are invited.

5. Pick a payment method (Campaign Credits or Credit Card via Stripe).

6. Click Send Invitations.

Once you confirm, Vottiv begins sending the new invitations using the same two-peak SMS delivery schedule used for the original poll.

Voter Pool Breakdown

Before you commit, the modal shows exactly who is eligible to receive a new invitation:

• Opted out of poll invitations — Voters who have asked not to be polled. Vottiv skips these automatically; they're shown for transparency.

• Available to invite — Voters in the target group who have not yet received this poll. This is the pool your boost draws from.

One invitation per voter. A voter will never receive the same poll twice, no matter how many times you boost or how much time has passed. Every boost reaches only voters who haven't been invited yet. This protects your reputation and keeps response rates honest.

Cost

Additional invitations are billed at $0.10 per invitation. The modal shows the total cost as you move the slider, and the slider's maximum is capped by both your remaining voter pool and a hard ceiling of 50,000 invites per boost.

Payment Methods

• Campaign Credits — If you have a credit balance, the cost is deducted instantly and invitations begin sending right away. The modal shows your current balance.

• Credit Card (Stripe) — Pay for this boost with a card. You'll be sent through Stripe Checkout; once payment is captured, invitations are queued automatically.

If your credit balance can't cover the boost, the modal automatically switches you to Stripe.

Billing Adjustments and Refunds

You pay up front based on the estimate in the modal, but Vottiv only keeps payment for invitations it actually sends. Between the estimate and the send, some voters can become undeliverable — they may have opted out, been invited through another wave, or no working cell number can be found for them. When that happens:

• Paid with Campaign Credits — Only the actual amount sent is deducted. Any unused portion is released back to your balance automatically.

• Paid by card — The difference is automatically refunded to your account as Campaign Credits, which you can apply to any future boost, poll, or voter-contact spending. You'll see the adjustment in your credit balance.

The same applies in edge cases: if no eligible voters remain by the time your payment clears, the full amount comes back the same way. And if a card payment finishes processing after the poll was cancelled, the payment is refunded in full as Campaign Credits rather than being kept.

What Happens to a Completed Poll After a Boost

Boosting a finished poll re-opens it:

• Its status returns to Active until the new sample size is reached or the new invitation window closes.

• The sample size target is increased to include the new invitations.

• A fresh 30-day expiration is set for the new invitees.

• Reminders go out on the standard schedule (first reminder 24 hours after invite, then again before expiry).

If you start a second boost while an earlier boost is still running, only the newer boost's completion timer applies — older boost timers are superseded so we don't close the poll prematurely.

Boost Comparison: Tracking Sentiment Over Time

Each boost is stored as its own cohort. On the poll detail page, the Boost Comparison section shows side-by-side response distributions for each cohort along a movement chart. This lets you see whether attitudes are shifting between waves — useful for tracking sentiment across an election cycle.

FAQs

Will boosted invitees see the same questions?
Yes — the survey content stays the same. Their responses are tagged with the boost cohort so you can compare cohorts on the dashboard.

Can I change the target group when boosting?
No — boosts always draw from the original poll's target group. To target a different group, create a new poll.

Will opted-out voters ever be re-invited?
No. Voters who opted out of poll invitations are permanently skipped across every poll and every boost.

What if a voter received the original invite but never replied?
They won't be invited to this poll again. Each voter can only ever receive one invitation per poll — reminders on their existing invitation are the only follow-ups they'll get.

What happens once everyone in the group has been invited?
The poll can't be boosted anymore. The modal shows a notice that every voter in the target group has already been invited, and sending is disabled. If new voters later join the group (for example, a dynamic group that picks up newly registered voters), they become available for future boosts.

What happens if some of my paid invitations can't be sent?
You're only charged for what actually goes out. Credit payments only deduct the actual amount, and card payments are automatically refunded the difference as Campaign Credits.

Need Help?

If your voter pool looks smaller than expected or the boost isn't sending, contact support — we can confirm the eligibility breakdown and help diagnose any delivery issues.