Campaign Credits: Buy Credits and Review Spending

Campaign Credits are prepaid funds used for campaign activity such as text messages and phone calls. Use the credit dashboard to check your balance before outreach and review where credits went afterward.

Find your balance and rates

Open Your Account → Campaign Credits. The page shows your available balance, SMS and MMS rates, and phone call rate. SMS rates apply per segment, MMS rates per message, and phone rates per minute. Use the rates shown for your account when planning a send.

Purchase credits

1. Click Purchase Credits.
2. Read the purchase notice and select I understand these credits are non-refundable.
3. Click Continue to checkout, review the amount, and complete payment.
4. Return to Campaign Credits and check the purchase status and balance before starting outreach.

Credit purchases are non-refundable. Review the amount before paying.

Check purchase status

Credit Purchases lists the credit amount, purchase amount, date, and status. A purchase marked Processing is not yet completed. For bank transfers, the page shows a processing estimate of 3–5 business days; those credits do not become available until payment completes.

The purchase totals count completed purchases. They show what you bought, while the balance at the top reflects the credits you have left after spending.

Export your records

Click Export CSV beside Credit Purchases for purchase records. Use the separate Export CSV beside Credit Spend Breakdown for spending by date, category, quantity, and amount.

If a completed purchase still does not appear in your balance after you refresh the page, contact Support with the purchase date and amount.