Introduction to Direct Mail Postcards in Vottiv

Direct mail is one of the most effective ways to connect with voters at home. With Vottiv, you can create, customize, and send postcards to your targeted voter groups—all from one platform.

You can choose from different postcard sizes, upload your own design using official templates, and review the preview before sending. Postcards are printed and mailed directly through the platform with all-inclusive pricing.

Available Sizes & Pricing

We offer three postcard sizes with flat, all-inclusive pricing (printing, postage, and delivery included). There are no volume tiers or bulk discounts.

• 4x6 Postcard — $0.87 per piece

• 6x9 Postcard — $1.05 per piece

• 6x11 Postcard — $1.01 per piece

Minimum order: 250 recipients per mailing.

Quick Start

Here’s how to send postcards in Vottiv:

1. Choose a postcard size

2. Download and use the official PDF template for your size

3. Upload your design (front and back as separate PDFs)

4. Approve the preview

5. Postcards are then purchased, printed, and shipped to voters—all from within Vottiv

Key Features

• Send to any voter group you’ve created in Vottiv (addresses pulled automatically from voter records)

• Minimum order of 250 recipients

• Great for microtargeting specific neighborhoods or issues

• Delivery in 4–7 business days from print for all sizes

Mailing Invoices

For a paid order, open Direct Mail, select the order, and find Mailing invoice. Select Download invoice to save the PDF.

The invoice shows your paid total, the order reference, postcard quantity, supplier details, and Vottiv preparation, processing and handling charges. Bulk campaign orders show one verified total for printing and postage. Earlier orders sent as individual postcards can show separate printing and postage totals. These totals use the order's recorded supplier costs and do not change your paid total.

A combined printing and postage total is the expected invoice format for a bulk campaign. Vendor costs can remain pending until the supplier booking is confirmed. Contact Vottiv support if you need more supplier records for campaign reporting. The invoice does not replace any additional records that your reporting requires.

Payment and Order Errors

A successful payment is followed by order review and approval before printing and mailing. A payment or processing message alone does not confirm that your postcards have been sent.

If checkout reports a declined payment, follow the instructions shown in checkout. If your receipt confirms a successful payment but the order still shows Error, contact Vottiv support with the order reference and payment receipt. Do not pay again or create a duplicate order to clear the error. Support must check the payment and mailing status before recovering the existing order.

Status Emails and Mailing Progress

Vottiv sends an order confirmation when your order is approved and enters the production queue. While an order is active, its daily update shows the number of postcards in each status. Daily updates are sent around 3 p.m. in the campaign's time zone. You can receive another update with the same counts if the provider has not reported a new status.

What “Mailed” Means

Mailed means the mail provider has reported that the postcards were handed over for mailing. It does not mean they have reached recipients. For example, “2,487 of 2,487 mailed” means all 2,487 postcards in that order have a mailed status.

The email breakdown counts individual postcards. The dashboard's order status summarizes the most common postcard status, so an order can contain postcards at different stages.

View Your Order

Open Direct Mail in Vottiv, sign in, and select the campaign organization. Select the order to view its status breakdown and artwork. If an email's dashboard button does not open, use the Direct Mail link here or open Direct Mail from your Vottiv account.

If the dashboard still says Printing after an email says all postcards are mailed, check the order's postcard breakdown and contact support with the order reference. Do not place the same order again to correct a status mismatch.

Campaign Preview and Recipient Statuses

New bulk campaign orders keep one campaign preview. Select the order to review this preview and the status of each recipient's postcard. Bulk orders do not provide a separate PDF download for each recipient. Earlier orders can still show a View button for their saved recipient PDFs.

The campaign preview is an artwork sample. It does not confirm that the postcards have been mailed or delivered. Use the postcard status breakdown to check mailing progress.

Cancellation

Vottiv does not offer self-service cancellation of direct mail orders. The Back button on the draft preview returns to postcard size selection. It does not cancel an order.

If you need help with an order, contact support with its order reference. Support must check whether the mail provider can still stop production. A support request does not confirm that mailing has stopped, and a supplier cancellation does not automatically issue a customer refund. Do not create the same order again.

Who Receives the Emails

Organization admins receive order confirmations. Daily updates and the final campaign summary follow each admin's Direct mail notification preference. Turning off daily updates does not turn off order confirmations. See Manage Your Notification Email Preferences for the available controls.