Manage Your Notification Email Preferences

Vottiv sends a small number of email categories to keep you informed about your account and your campaigns. You can fine-tune which categories you receive — either across all of Vottiv, or for individual organizations you administer.

Where to find it

Sign in to Vottiv and go to Account → Notifications (/portal/account/notifications). You can also open the same controls from the Manage notification preferences link at the bottom of any Vottiv notification email — that link works even if you're not signed in.

All Email Notifications (Global Off Switch)

At the top of the page is a single toggle labeled All Email Notifications. Turning it off stops every Vottiv email to your address, regardless of per-organization settings below. Use this if you want a clean inbox while continuing to use the platform.

The global switch overrides everything underneath. While it's off, the per-organization grid is disabled.

Per-Organization Email Categories

Below the global switch is a grid listing every organization where you are an Organization Admin. Each row has its own set of checkboxes so you can pick exactly which categories you receive from that campaign:

• Voter data — Notifications when your voter file is updated with new RNC data (new registrations, address changes, etc.).

• Ballot activity — Updates about recorded ballot activity, including district and statewide party breakdowns. An organization appears in these emails only when more than 100 voters have voted in the district shown in its update for the election or elections covered. Counts of 100 or fewer do not trigger an organization update, even if statewide totals change. For management firms, the threshold is more than 100 distinct voters across the districts covered by the firm's update; voters in overlapping districts count once. This threshold applies to the total recorded count, not the number of new ballots since the previous email. If you manage several accounts, the email includes only those that qualify. Your notification preferences still apply.

• Billing — Receipts, payment confirmations, subscription changes, and credit purchase confirmations.

• Polls — Notifications when a poll launches, daily progress digests, and completion summaries with CSV attachments.

• Donations — Donation notifications (only shown for organizations with fundraising enabled).

• Direct mail — Order confirmations and daily status digests for your direct-mail postcards.

• Incoming SMS — Email alerts when voters reply to your text campaigns.

Why don't I see an organization? The grid only shows organizations where you have the Organization Admin role. Non-admins don't receive these org-level emails, so there's nothing to toggle. If you should see an org here but don't, ask your campaign manager to grant you Organization Admin access.

When voter-data and ballot updates stop

Voter-data refresh and ballot-activity emails require an active organization and a valid Data Center subscription. These updates stop for an inactive organization or when its Data Center subscription expires. Turning on an email preference does not override these requirements.

An active or trial Data Center subscription qualifies until its expiry date, or while it has no expiry date. If you cancel but retain a future paid-through date, updates can continue until that date while the organization remains active. There is no extra grace period for these emails.

Management-firm summaries include only organizations that meet these requirements. If you administer other active organizations, you can still receive their updates. Billing and other email categories keep their separate notification settings.

Saving Changes

There is no Save button — every checkbox change saves automatically and shows a small "Saving…" indicator below the grid. If a save fails, the affected checkbox reverts and a toast appears so you can try again.

Bulk Controls

To quickly silence or re-enable a whole row or column, use the bulk buttons at the edge of the grid:

• Row "Off" — Disables every category for that organization in one click.

• Column "Off" / "On" — Disables (or enables) a single category across every organization in the grid at once.

Email Footer & One-Click Unsubscribe

Every Vottiv notification email includes a Manage notification preferences for all your accounts link in the footer. This takes you back to this same grid without requiring a sign-in, using a secure 90-day token in the link.

Vottiv emails also support native list-unsubscribe, so the Unsubscribe button in Gmail, Outlook, and Apple Mail will turn that specific category off for the organization that sent the email.

FAQs

Will turning off "Billing" stop my receipts?
Yes — including payment receipts and subscription change notifications. We recommend leaving Billing on for at least one admin per organization.

If I turn off "Polls", will my poll results still run?
Yes. Email preferences only affect what Vottiv sends to your inbox. Polls, mail, SMS, and every other tool continue to operate normally.

How do I get the link if I lost my email?
Click Request a new link on the expired-link page, or just sign in and visit Account → Notifications directly.

Need Help?

If a category you turned off is still landing in your inbox, contact Vottiv support — include the email subject and a screenshot of your preferences page if you can.