Help CenterIf you're hearing a loud, high-pitched screeching or scratching sound when someone answers your call, you're experiencing audio feedback. This happens when your microphone picks up sound from your speakers, creating a loop that gets louder and louder.
Quick Fix
The fastest solution: Use headphones or a headset
When you use headphones, your microphone can't pick up the sound from your speakers, which stops the feedback immediately.
If You Don't Have Headphones
Try these steps:
1. Turn down your speaker volume - Lower it to about 25-30%
2. Move your microphone away from your speakers
3. Use the mute button - Mute yourself when you're not talking
When the Screech Happens During a Call
Don't panic! Here's what to do:
1. Click the mute button immediately
2. Turn your volume down
3. Wait a few seconds for the sound to stop
4. Unmute and continue your call
The person on the other end can usually still hear you say "One moment please" before you mute.
Before You Start Calling
Take 30 seconds to:
- Do a test call to check your audio
- Make sure you're in a quiet room
- Have your headset ready
- Set your speaker volume to medium or low
Best Equipment for Calling
Good options:
- Any headphones with a microphone
- Earbuds (wired or wireless)
- USB headsets
- Phone headsets
Avoid if possible:
- Using your laptop's built-in speakers and microphone at the same time
- Placing external microphones near speakers
Still Having Problems?
Contact support if:
- The problem happens even with headphones
- You hear the sound on every single call
- The screech lasts longer than 30 seconds
- You hear weird sounds before anyone even answers