Help CenterHaving trouble enabling location on Vottiv.app? 🚫📍 Don’t worry — this video walks you through every step to get location services working again. Whether you’re on iPhone, Android, or using a web browser like Chrome or Safari, I’ll show you exactly what to check and how to fix it.
In this video, you’ll learn:
✅ How to enable system-level location settings on iOS & Android
✅ How to adjust browser permissions (Chrome, Safari, Edge, Firefox)
✅ What to do if you’ve previously denied access
✅ Quick fixes for common errors
✅ Last-resort resets and when to contact support
A. System-level location settings
- iPhone/iPad (iOS/iPadOS)
- Go to Settings → Privacy & Security → Location Services and toggle Location Services ON.
- Scroll down, tap Safari or Chrome → Allow Location Access: While Using the App (or Always, if your use case requires it).
- Toggle Precise Location ON.
- Android
- Go to Settings → Location and toggle Use location ON.
- Go to Settings → Apps → Chrome → Permissions → Location → choose Allow only while using the app.
- Make sure Use precise location (if shown) is ON.
- Optional (improves accuracy): Settings → Location → Location services → Google Location Accuracy → ON.
B. Browser & site permissions (mobile + desktop)
- Chrome (Android, Windows, macOS)
- Open chrome://settings/content/location → set “Sites can ask to know your location.”
- Visit vottiv.app → click the lock (🔒) icon in the address bar → Site settings → Location: Allow.
- If Blocked previously: Settings → Privacy and security → Site settings → Location → Blocked, find vottiv.app, set to Allow.
- If issues persist: Settings → Privacy and security → Clear browsing data (Cookies & Site Data for vottiv.app only), then retry.
- Safari (iPhone/iPad)
- In Safari, open vottiv.app → tap aA in the address bar → Website Settings → Location: Allow.
- Or go to Settings → Safari → Location and set to Ask/Allow as needed.
- If stuck: Settings → Safari → Advanced → Website Data, search vottiv.app, Remove, then retry the site and allow when prompted.
What to send Support if it still fails
Collect the following and email support@vottiv.com:
Device & OS (e.g., iPhone 13, Pixel 7, Android 14, etc.)
Browser (Safari, Chrome, Edge, etc.)
Campaign you’re canvassing for
Screenshots of:
Browser site permission for vottiv.app.
Any error message shown
Here is a link to the PDF Instructions in the video if you prefer to share the written instructions.